From Retail, Hospitality and Tourism Sectors to Healthcare, Automobile, Manufacturing and Real Estate, we provide bespoke Mystery Shopping Programs to our clients across MENA region and beyond. Regardless of your industry, we have the right team and expertise to build a survey to meet your requirements, and the reporting techniques to deliver comprehensive results.
Get the GLMR Advantage
- Real time assessment of your customer’s experience.
- Get detailed scores for each location giving you the full picture.
- Enhance employee awareness about the importance of good customer service.
- Identify staff in need of training.
- Cost-effective method of monitoring your customer service standards
We offer both continuous evaluation and ad hoc mystery shopper solutions. Our services incorporate every possible communication channel with the customer: face to face, telephone calls, mobile messages, online communication and internet inquiries. Our cutting edge customer service enables us to specifically meet the need of all our individual clients.