Mystery Shopping

Greenland offers a unique system of mystery shopper surveys using experienced & well-groomed interviewers, helping you to deliver service excellence in the most cost-effective way.

Mystery shopping is a market research method which enables an organization to

  • Evaluate its product/service
  • Front office staff behavior
  • Efficiency of its online activities
  • Activities related to customer satisfaction.

This enables the organization to take corrective steps and engage with its customers.
We at Greenland cover

  • Retail
  • Hospitality
  • Tourism Sectors
  • Healthcare
  • Automobile
  • Manufacturing
  • Real Estate,

We have the right team and expertise to build a survey to meet your requirements, and the reporting techniques to deliver comprehensive results.

Greenland’s Advantage

  • Real time assessment of your customer’s experience.
  • Get detailed scores for each location giving you the full picture.
  • Enhance employee awareness about the importance of good customer service.
  • Identify staff in need of training.
  • Cost-effective method of monitoring your customer service standards