Mystery Shopping

Mystery Shopping

GLMR offers a unique system of mystery shopper surveys using innovative techniques, helping you to deliver service excellence at every opportunity in the most cost effective way.

Mystery shopping is a market research method which enables an organization to evaluate its product/service, front office staff behavior, efficiency of its online activities and all other activities related to customer satisfaction. This enables the organization to take corrective steps and engage with its customers. Mystery shopping provides you the critical customer insights that really matter!!! As it is said, “what gets measured gets managed”, a lack of feedback may lead to customers to assume that customer satisfaction is not taken seriously.

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From Retail, Hospitality and Tourism Sectors to Healthcare, Automobile, Manufacturing and Real Estate, we provide bespoke Mystery Shopping Programs to our clients across MENA region and beyond. Regardless of your industry, we have the right team and expertise to build a survey to meet your requirements, and the reporting techniques to deliver comprehensive results.

Get the GLMR Advantage

  • Real time assessment of your customer’s experience.
  • Get detailed scores for each location giving you the full picture.
  • Enhance employee awareness about the importance of good customer service.
  • Identify staff in need of training.
  • Cost-effective method of monitoring your customer service standards
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We offer both continuous evaluation and ad hoc mystery shopper solutions. Our services incorporate every possible communication channel with the customer: face to face, telephone calls, mobile messages, online communication and internet inquiries. Our cutting edge customer service enables us to specifically meet the need of all our individual clients.