Greenland offers a unique system of mystery shopper surveys using experienced & well-groomed interviewers, helping you to deliver service excellence in the most cost-effective way.
Mystery shopping is a market research method which enables an organization to
- Evaluate its product/service
- Front office staff behavior
- Efficiency of its online activities
- Activities related to customer satisfaction.
This enables the organization to take corrective steps and engage with its customers.
We at Greenland cover
- Tourism Sectors
- Real Estate,
We have the right team and expertise to build a survey to meet your requirements, and the reporting techniques to deliver comprehensive results.
- Real time assessment of your customer’s experience.
- Get detailed scores for each location giving you the full picture.
- Enhance employee awareness about the importance of good customer service.
- Identify staff in need of training.
- Cost-effective method of monitoring your customer service standards